Good for your customers
Good for your business

PEN CX is a specialist Customer Experience consultancy

Consulting

Consulting

Unlock your ideal customer experience and tackle business challenges no matter which stage of the journey you are at

Assessment

Assessment

Establish your organisational capability and define next steps to improve your customer experience

Academy

Academy

Develop your people's knowledge and capabilities to lead or manage your customer experience

Resourcing

Resourcing

Find people with the right values, skills and experience to deliver your ideal customer experience

Service driven, outcome focussed, high integrity

We inspire and enable organisations to deliver their ideal customer and employee experience to develop loyalty, advocacy and sustainable growth.

Meet the team

We work with clients across different sectors

Generali
Akzonobel
Bupa
Pfizer
UCB
Allergopharma
Bought by Many
View case studies