Join our growing team
We are always looking for experienced individuals who are dedicated to delivering great service to clients; who operate with absolute honesty and integrity, while achieving the right balance of humility and confidence.
If you're passionate about Customer Experience Management and you want to join a growing consultancy which operates across many different sectors, including Pharmaceuticals, Retail, Financial Services and Healthcare - we'd love to hear from you.
What it’s like working at PEN CX
We have an informal atmosphere
based on trust, understanding and honesty.
We don’t take ourselves too seriously
there is more to life than just work.
We recognise our great work
success is celebrated, failure is shared and
lessons are learned.
We keep a flat structure
everyone is involved in shaping the future of the business.
We don’t try to break the mould
we simply try to exceed client expectations.
We are a small business
but growing at a fast pace.
We always offer support
despite being separated geographically due to client work, support and advice is always given.
We deploy small teams
to work closely with clients on a wide range of projects.
Why we are different
We are a flexible organisation
and have all been practitioners in industry.
We thrive on our reputation
our business is based on personal recommendations and repeat custom.
We focus on client outcomes
rather than rate cards or margin expectations; we turn work down if we aren’t right for the job.
We all have opportunities
to grow and run part of the business.
We don’t believe in bureaucracy
there is no counting of time in the office, days on annual leave or hours billed.
We invest in businesses and other assets
and all help to grow these interests. We also donate significant revenue to our partner charity, PEN Trust.