Our Values

High integrity
To do the right thing for our clients and our people
To be self-motivated to deliver quality work
To each other, to new ideas and to making change happen
To be part of a growing, passionate team
To listen to individuals and support them when needed

What it’s like working at PEN CX

We have an informal atmosphere
based on trust, understanding and honesty.

We don’t take ourselves too seriously
there is more to life than just work.

We recognise our great work
success is celebrated, failure is shared and
lessons are learned.

We keep a flat structure
everyone is involved in shaping the future of the business.

We don’t try to break the mould
we simply try to exceed client expectations.

We are a small business
but growing at a fast pace.

We always offer support
despite being separated geographically due to client work, support and advice is always given.

We deploy small teams
to work closely with clients on a wide range of projects.

Why we are different

We are a flexible organisation
and have all been practitioners in industry.

We thrive on our reputation
our business is based on personal recommendations and repeat custom.

We focus on client outcomes
rather than rate cards or margin expectations; we turn work down if we aren’t right for the job.

We all have opportunities
to grow and run part of the business.

We don’t believe in bureaucracy
there is no counting of time in the office, days on annual leave or hours billed.

We invest in businesses and other assets
and all help to grow these interests. We also donate significant revenue to our partner charity, PEN Trust.

Current vacancies

Customer Experience (CX) Specialists
Read full job specification